Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern all transactions conducted through VConnect Business, the B2B division of VConnect USA LLC (“Company,” “we,” “our,” or “us”). By accessing our platform or placing an order, you (“Customer,” “Buyer”) agree to be bound by these Terms.

2. Business Eligibility

VConnect Business is intended solely for legally registered businesses, organizations, and authorized representatives. By purchasing, you confirm that:

• You are authorized to act on behalf of your organization
• All provided business details are accurate
• You have authority to enter binding agreements

We reserve the right to verify business credentials and reject applications.

3. Product Information & Sourcing

All products are sourced from verified manufacturers in China and Hong Kong. While we strive for accuracy, product specifications, packaging, and branding may vary due to supplier updates.

4. Pricing & Quotations

• Prices are based on bulk quantities and may change without notice
• Formal quotations are valid for a limited period (typically 7–15 days)
• Shipping, duties, and taxes may be quoted separately
• Errors in pricing may be corrected before order confirmation

5. Orders & Acceptance

Orders are not binding until accepted by VConnect USA LLC. We reserve the right to:

• Reject or cancel orders
• Limit quantities
• Request additional verification

6. Payment Terms

We offer flexible payment options:

• Advance payment (full or partial)
• Net-30 terms (subject to approval)
• Bank transfers and approved payment gateways

Late payments may incur penalties or suspension of services.

7. Shipping, Logistics & Risk

Orders are fulfilled via U.S.-based warehouses and freight partners.

• Delivery timelines are estimates only
• Risk transfers upon shipment dispatch
• Buyer is responsible for unloading and receiving goods

8. Inspection & Acceptance

Customers must inspect goods upon delivery. Any claims must be submitted within 5 business days, including:

• Damages
• Missing items
• Incorrect shipments

Failure to report within the timeframe constitutes acceptance.

9. Returns & RMA

Returns require prior authorization (Return Merchandise Authorization – RMA).

• Unauthorized returns will not be accepted
• Return shipping costs may apply
• Custom or bulk orders may be non-returnable

10. Warranty Disclaimer

Products may include manufacturer warranties only. VConnect USA LLC:

• Does not manufacture products
• Does not extend warranties beyond supplier terms

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages
• Liability is limited to the total order value

12. Force Majeure

We are not responsible for delays caused by events beyond our control, including:

• Natural disasters
• Supply chain disruptions
• Government restrictions

13. Intellectual Property

All content, trademarks, and materials remain the property of VConnect USA LLC or its partners.

14. Compliance & Regulatory Responsibility

Buyer is responsible for ensuring compliance with:

• Local laws
• Industry regulations
• Product usage standards

15. Termination

We reserve the right to terminate accounts or transactions for:

• Breach of terms
• Fraudulent activity
• Non-payment

16. Governing Law

These Terms are governed by the laws of the United States and applicable state jurisdiction.

17. Amendments

We may update these Terms at any time. Continued use constitutes acceptance of changes.